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support@it-genix.comCheck expiry dates, renew, or move a license to a new domain — all self-service, no ticket needed.
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Your plugin keeps running and your live site is never disabled — but automatic updates, security patches, and priority support pause until you renew. Renewing at any time picks up right where you left off.
Yes. Renewing early simply extends your existing expiry date by the new period — you never lose remaining time on your current plan.
Card payments and any local payment gateway your store has enabled at checkout. Available options are shown automatically on the payment step.
Yes — every order gets an email receipt automatically, and past invoices remain available anytime under My Account → Orders.
Yes — purchase the Yearly plan for the same product whenever you're ready; your license simply extends using the new duration from that point forward.
It appears immediately on your Order Received page after checkout, and permanently afterward under My Account → My Licenses.
Open the installed plugin's Settings → License screen, paste your key, and click Activate. Verification against the license server happens instantly.
Open Plugin Settings → License and click Verify — this re-checks status against the license server right away instead of waiting for the plugin's normal daily check.
A WordPress-plugin license covers one domain; a desktop-app license is locked to one PC by hardware ID. Reinstalling the same product on the same domain/PC never counts as a new activation.
Yes — from My Account → My Licenses, deactivate the old domain and activate the new one. This does not use up any extra time on your license.
Under My Account → Account Details you can update your name, email, and password at any time.
Email support@it-genix.com from any address with your order number; we'll verify ownership and update the account email for you.
You can request a refund within 7 days of purchase if the key was never activated, or if a defect our support team couldn't resolve in reasonable time. See the full Refund and Returns Policy for details.
Only to issue and verify your license, process orders, and provide support — see the Privacy Policy for the full breakdown. We never sell your data.
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Send us your order number and a short description — most licensing issues are resolved in one reply.